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FAQ

Account Opening
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Trading Platform
What happens if my account goes negative?
The company offers a Negative Balance Protection, meaning that all negative balances are covered by the company.
The trading hours are 24 hours per day, starting at 00:00 Monday and closing at 24:00 Friday server time. Server time is GMT + 2 (GMT + 3 applies during daylight saving/summer time).
The charts show the Bid price by default. A Buy position is opened with the Ask price and closed with the Bid price. You have to add the spread on the Bid price to find the Ask price. Therefore the difference in price is due to the spread.
This can happen when you have given your trading platform an additional instruction before it has completed an earlier task. This can happen in cases where there have been multiple mouse clicks or a hyperactive Expert Advisor.
When there is a high volatility in the market, prices are rapidly changing. Under this scenario, we need to offer you the new latest market price. In such an event, you can either accept the new re-quoting or just reject the new price and cancel the execution of the transaction. Another possible reason for getting re-quotes could be the possibility of having a slow or bad internet connection which can delay the transmission of orders; implying that on your trading platform you are viewing old prices instead of current market prices.
Our platform supports such functionalities. Please be aware that trading operations using additional functions on your client terminal such as Trailing Stop or Expert Advisor are executed completely under your responsibility, as they depend directly on your client trading terminal.

Please be aware that when Take Profit is set on a long position, it’s placed above the prevailing market price. As a result, if you place a Take Profit order after you open a position when it is already making a loss, the take profit will act as a stop loss and your position will be closed with a loss.

Your pending order will be deleted from the system if the free margin (Equity – Used Margin) is not enough to cover the margin required for opening the specific order.
The balance illustrates your closed positions’ Profit/Loss while the Equity is the real time calculation of Profit/Loss i.e. taking into account both open and closed positions.

If you placed an instant order and you decided to cancel it, it may not always be possible to cancel if the request has already been received by our trading server. You should consider that your platform will also give you a warning: “Closing of this window will not guarantee the order cancelling”.

Please note that positions in futures contracts that have not been closed by the Last Trading Date will automatically close at their last quoted price.
Please note that futures have expiration dates and trades cannot be opened after their Last Trading Date.
Please note that Sell positions are closed with the Ask (Buy) price. The price the chart is showing is the Bid (Sell) price, which is lower than the Ask price. You need to add the spread to the price that you see in the chart in order to get the Ask price.

Please note that we are using fractional pips pricing in order for the client to benefit from rounding. Instead of 4 decimal places, we use 5 and therefore the 10 pips you see are actually 1.0 pip.

On Wednesdays, the charge that applies is triple the regular swap. This is made in order to take the weekend into account.

Please go to “Trading”, select “Futures”, and then click on the “Futures Calendar”.
Your account may be a premium account and therefore, you may be selecting the wrong currency symbol. You should select currency symbols that have a dot (“.”) at the end. These are called premium symbols and provide better spreads for our premium account holders (EUR/USD, GBP/USD, USD/JPY and USD/CHF). Go to the MT4 market watch, right click and select “show all” for them to be displayed – if not visible.
Ensure that you are entering the correct minimum volume (0.01 if you have a premium account, and 10 for shares).
Please note that for premium accounts, the minimum trading volume is 0.01 lots. If you wish to trade micros, then you need to transfer funds to another account that will have a balance of under 2500 USD.